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Case Studies
Tucson Party Rentals is known for providing its customers with quality products and the highest level of customer service and satisfaction. The company's courteous and expert staff prides itself on working within the customer budget to create the ideal ambience and results for each event.
Tucson Party Rentals carries an extensive inventory to ensure their customers are able to find exactly what they are looking for. In addition, its relationships with Tucson Food Service and the 17th Street Farmers Market allows them to offer food and additional services to their customers. Tucson Party Rentals' extensive inventory and service offering portfolio was critical in helping them to achieve their reputation for great customer service. However, as they grew, the company needed real help in organizing their existing inventory management process. The process was being run manually, utilizing pre-printed forms. In addition, orders were still being handwritten. Performing these processes manually was very labor-intensive, and resulted in problems including inaccurate inventory checks, inefficient resource utilization and operations, and overselling situations. Tucson Party Rentals began looking for real options to more effectively manage their operations, focus on customer service, and free up more time to grow their customer base. Tucson Party Rentals researched a number of event rental software solutions, and selected IntelEvent Express as the best solution for their needs. They saw immediate results with the implementation of the IntelEvent solution. Use of the availability calendar had an immediate positive impact. Team members gained real-time access to inventory information, enabling them to respond to customers immediately. Before, the customer would have to wait for a manual availability check, or Tucson Party Rentals would have to base a response on their "best guess" of the actual status. The resources wasted in performing manual checks and rectifying inaccurate availability guesses dropped off right away. In addition to the measurable resource savings from the automation of the inventory management function, Tucson Party Rentals noted and took immediate advantage of the proposal generation function. They were specifically interested in visually appealing proposals that conveyed a sense of style and professionalism that reflected their image. IntelEvent Express fit the bill for this need, and also allowed them to dramatically decrease the time needed to produce proposals. Tucson Party Rentals was also delighted with the resource savings related to the automation of contract and purchase order development, and are beginning to utilize the Purchase order ability to quickly and accurately automate and print contracts. Looking forward to utilizing the Purchase order function built into the software to track profitability "In addition to the system benefits, we just can't say enough about IntelEvent's customer service team", said Sean Cadin, Sales Representative & Event Manager. "During implementation and the initial period of use, the help desk was always readily available when we had a question – they were tremendous. All our concerns were addressed in a timely fashion. Our trainer was also phenomenal, and continued to follow up with us months after our implementation. We are looking forward to continued efficiency improvements and positive growth from our implementation of IntelEvent Express". |
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